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Questions? Look here.
You might find the answer you’re looking for in our frequently asked questions.
What makes the Le Panier Moises handbag special is that it’s hand-woven. What makes it really special is the quality of our craftsmanship. What makes it really really special is that it’s water-resistant. And what makes it really over the top special, you can easily reshape it with a sprinkle of water. It’s amazing! You’ll love, love, LOVE this bag.
Every Le Panier MoÏses handbag is unique as they are hand-weaved by women with love. They are made from Abaca fibers with a timeless and practical design to last.
All Le Panier MoÏses handbags are handwoven and not made by machines, so there may be some slight variations in size.
The Le Panier MoÏses handbags are produced in Costa Rica and the Philippines at the moment.
No, unfortunately we do not at the moment! Please refer to our Shipping Info page for more information.
We accept all major cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Payments.
You should see all charges applied to your Credit Card and or Bank Debit Card the day your order is shipped.
We aim to process your order within 24 hours (Monday - Friday). Orders placed on weekends/holidays will be processed the following business day. Please refer to our Shipping Info page for more information.
Please email us at firstname.lastname@example.org with your order number and we will be happy to replace your damaged products.
Please email us at email@example.com with your order number and we will be happy to look into that for you.
We would love to explore collaborating with you! Please email us at firstname.lastname@example.org with information about you and your boutique.
Please email us at email@example.com with your blog, social media handle and contact details. We will happily get back to you.
Please email us at firstname.lastname@example.org with the name of your publication or website and contact details. We will happily get back to you.
Join our community and get social with us @LePanierMoises on Facebook.
We are always looking for talented team members who can make a difference to our brand and our community. Please email us at email@example.com.
Orders typically take 1-3 business days to process in our warehouse. Once your order has shipped, you will receive a confirmation email to the email address you have provided at check out.
Shipping is ____________and usually takes between 1-2 business days. Postage is calculated at checkout, depending on country and weight.
Apologies for the inconvenience, just send us a message at firstname.lastname@example.org and we will add your country to the system.
Customer service is everything for us so please contact us as soon as possible after you have received your item(s) at email@example.com.
We accept refunds and exchanges within 14 days on items purchased full price.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for postage costs incurred.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
• Custom or personalised orders
• Items on sale
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do our utmost best to send you the goods in pristine condition. If however something arrived in a damaged condition, please contact us with photos and your order number at firstname.lastname@example.org. We will send a replacement to you as soon as possible.
All our bags and accessories are handmade from natural straw fibers hence the possibility of a slight variation in colour. This is what makes each and every bag unique.
All LePanierMoises bags are handwoven and not made by machines, so there may be some slight variations in size.